Oshi Casino Privacy Policy

Privacy Policy

Data We Collect

When you sign up with Oshi Casino, we gather information across four main categories to verify your identity and manage your account properly.

Registration data includes your name, email address, date of birth, and residential address. We need these details to confirm you're 18+ and to comply with Australian gambling regulations.

Financial data covers your deposit and withdrawal history, payment method details, and transaction records. We store this to process payments, detect fraud, and meet anti-money laundering obligations.

Technical data comprises your IP address, device type, operating system, and browser information. This helps us track suspicious login patterns and protect your account from unauthorised access.

Usage data tracks which games you play, your bet amounts, session duration, and win/loss records. We collect this to personalise your experience and improve our platform — though you can opt out of marketing use at any time.

How We Use Your Data

Your information serves several essential functions. First, it powers account management — verifying your identity, processing deposits and withdrawals, and delivering customer support when you contact us at [email protected].

Second, we use data for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance. Curacao eGaming regulations require us to verify who you are and monitor for suspicious activity. This isn't optional — it's a legal requirement for any licensed operator.

Third, data helps us detect and prevent fraud. Analysing your login patterns, device changes, and transaction behaviour lets us catch account takeovers before they happen.

We also use your information for personalised marketing — but only if you've given explicit consent. Want to stop receiving promotional emails? You can withdraw that consent anytime.

Finally, we retain data to meet legal obligations. Australian gambling laws and international financial regulations require us to keep records for audit and investigation purposes.

Who We Share Your Data With

We don't sell your data to third parties — ever. But we do share it with specific partners when legally necessary:

  • Payment processors (Visa, Mastercard, Neosurf, Bitcoin, bank transfer providers) receive transaction details to process your deposits and withdrawals.
  • KYC service providers verify your identity against government records and fraud databases.
  • Regulatory bodies and Curacao eGaming authorities receive reports as mandated by our license terms.
  • Law enforcement agencies may request data if legally compelled — we comply only with valid court orders or statutory obligations.

All third parties are contractually bound to protect your privacy and use data only for agreed purposes.

Data Storage and Retention

Your data is encrypted on secure servers and protected by industry-standard encryption protocols. We retain registration and financial records for the lifetime of your account, plus 5–7 years post-closure to comply with Australian and international financial regulations. Technical and usage data may be retained for shorter periods unless required for legal proceedings.

Your Rights Under GDPR

If you're in the EU or have GDPR protections, you have the right to:

  • Access all personal data we hold about you.
  • Rectify inaccurate information.
  • Erasure (the "right to be forgotten") — subject to legal retention requirements.
  • Portability — receive your data in a portable format.
  • Object to processing for marketing or profiling.
  • Withdraw consent for any use you've previously authorised.

Contact Our Data Protection Officer

To exercise any of these rights or submit a data access request, contact our Data Protection Officer at [email protected]. Our support team operates 24/7 and will respond to privacy requests within 30 days. For full details on data handling, check the T&Cs on your account.